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Spain

Spanish Alternative Dispute Resolution

Spain has many ADR bodies competent in disputes relating to financial and insurance markets.

Oficina de Atención al Inversor – Dirección de Inversores de la CNMV

Name in EnglishInstitutionsProductsWebsite
Investor Assistance Office – Investors Division of the CNMVbanks, investment providers, investment intermediaries, securities intermediariesinvestments, securitiesOficina de Atención al Inversor – Dirección de Inversores de la CNMV

Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones (DGSFP)

Name in EnglishInstitutionsProductsWebsite
Complaints Service of the Directorate-General of Insurance and Pension Funds (DGSFP)insurance companies, insurance intermediaries, pension providers, pension intermediarieslife/non-life insurance, pensionswww.dgsfp.mineco.es/reclamaciones/index.asp

Departamento de Conducta de Mercado y Reclamaciones (Banco de España)

Name in EnglishInstitutionsProductsWebsite
Market Conduct and Claims Department (Banco de España)banks, savings banks, credit co-operatives, payment institutions and some otherspayments, deposits, credit & loans, mortgageswww.bde.es/bde/es/secciones/servicios/Particulares_y_e/Servicio_de_Recl

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